Sr. IT Service Engineer

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Date: Oct 9, 2021

Location: Shanghai, SH, CN

Company: Wacker Chemie AG


Our world needs ideas! As one of the world’s most research-intensive chemical companies, we have been developing leading solutions for numerous sectors – from construction to photovoltaics and cosmetics to rubber – for over 100 years. We have a global presence with production sites on three continents and 14,600 employees from 70 nations.

At our site in Shanghai, we are currently looking for a(n) Sr. IT Service Engineer.

Job Responsibilities    
-    Lead or actively participant projects in APAC to deliver IT product and services for internal customers.
-    Innovated and continuously improve client services esp. the frequently used IT technology by end users (e.g. M365 and collaboration solutions) to support business development.
-    Proactively collect and understand business requirement, provide and support flexible, reliable solutions and their operational processes for the business.
-    Optimize effective delivery mode to ensure users can well manage the provided solutions. 
-    Diagnose and resolve the technical problems by quick response and deep-dive of the root-cause.
-    Contribute to define the global standards and processes with country specific needs. 
-    Other tasks assigned by supervisor.
-    Support to meet IATF16949 requirement.
Qualifications Required    
-    Bachelor's degree or above, major in Computer Science or similar technical oriented education
-    Above 3 years of professional experience in an international IT environment
-    Solid knowledge on Microsoft products, collaboration solutions, cloud and user support
-    Strong learning ability, problem-solving and can work independently
-    Knowledge of IT service management
-    Good English and communication skills
-    Willing to travel


Sustainability is one of WACKER’s corporate goals – also as an employer. We want you to remain productive, healthy and successful long term. That is why we offer, for example, comprehensive health management and a variety of advanced training programs and courses for individual development opportunities, alongside a good work-life balance. Naturally, we also have a fair compensation system and above-average social benefits. After all, social responsibility has a long tradition at WACKER.


Be part of a family. Across all nations.


We are looking forward to your online application at www.wacker.com/careers
Reference Code: 5948