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Customer Service Representative

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Date: Nov 6, 2020

Location: Shanghai, 31, CN

Company: Wacker Chemie AG


Our world needs ideas! As one of the world’s most research-intensive chemical companies, we have been developing leading solutions for numerous sectors – from construction to photovoltaics and cosmetics to rubber – for over 100 years. We have a global presence with production sites on three continents and 14,600 employees from 70 nations.

At our site in Shanghai, we are currently looking for a(n) Customer Service Representative.

Job Responsibilities    
- Accurate customer master data input and maintenance in system (SAP).
- Timely order entry and order revision.
- Timely order confirmation to customers.
- Timely informing customers order status and delivery schedule (order tracking).
- Leading internal standard order processing.
- Complete order filing in compliance with company's requirement.
- Acting as the contact window for customers.
- Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
- Monitoring payment status, credit limit control, following up overdue payment and timely involving Sales Managers for serious overdue case.
- Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions(return / credit note/ replacement/etc) as per business team's decision for quality complaints.
- E-business implementation.
- Following up company's policy regarding order processing.
Qualifications Required    
- At least fluent in two languages (mother tongue/Mandarin and English)
- Basic commercial knowledge
- Basic knowledge of logistical processes
- Basic chemical technical knowledge is a plus (not compulsory)
- Related working experience in sales co-ordination.
- Proficient in Microsoft Word, Excel, Powerpoint, etc
- Order processing system (SAP) experience is a plus (not compulsory)
- Good organizational, communication skills
- Accuracy, demonstrate a high sense of responsibility


Sustainability is one of WACKER’s corporate goals – also as an employer. We want you to remain productive, healthy and successful long term. That is why we offer, for example, comprehensive health management and a variety of advanced training programs and courses for individual development opportunities, alongside a good work-life balance. Naturally, we also have a fair compensation system and above-average social benefits. After all, social responsibility has a long tradition at WACKER.


Be part of a family. Across all nations.


We are looking forward to your online application at www.wacker.com/careers
Reference Code: 3162