Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.

To strengthen our HUB team in Pilsen, we are seeking a structured and analytically minded User Adoption Specialist who will plan, execute, monitor, and continuously improve user adoption activities. The role focuses on measuring adoption and engagement, designing and conducting surveys, and translating quantitative and qualitative insights into clear recommendations and reliable decision-making support for stakeholders. The ideal candidate combines hands-on implementation skills with a strong understanding of data analysis, user research, and stakeholder communication.

User Adoption Specialist

Job Responsibilities

1. User Adoption Strategy:

•  Develop and execute user adoption strategies to increase product usage and customer satisfaction.
• Identify key user segments and tailor adoption programs to meet their specific needs.

2. User Adoption Monitoring, Surveys, and Insights:

• Define and maintain meaningful adoption KPIs and measurement frameworks to assess reach, usage, engagement, proficiency, satisfaction, and the sustainable impact of user adoption activities.
• Plan, coordinate, and execute user adoption activities, ensuring that outcomes and lessons learned are systematically captured.
• Design and conduct surveys and other feedback formats, including questionnaire development, target-group selection, rollout, response monitoring, and follow-up.
• Combine and analyze quantitative and qualitative data from usage analytics, surveys, interviews, training activities, and additional feedback channels to identify trends, adoption barriers, and improvement opportunities.
• Translate findings into clear insights, actionable recommendations, and sound decision-making support for product owners, project teams, and management.
• Create and present regular dashboards, reports, and management-ready summaries; monitor progress against targets and recommend adjustments to increase adoption and impact.

3. Enablement Programs:

• Design and deliver comprehensive enablement programs, including training sessions, workshops, and onboarding materials, to empower users with the knowledge and skills they need to succeed.
• Create and maintain a library of user resources, such as guides, tutorials, and FAQs, to support ongoing user education.
• Work closely with the product team to stay updated on new features and enhancements, ensuring users are informed and equipped to leverage them effectively.

4. Marketing Initiatives:

• Collaborate with the User Adoption team to create and implement targeted UA campaigns that promote product features, benefits, and best practices.
• Develop engaging content, including blog posts, case studies, webinars, and social media posts, to drive user engagement and adoption.

5. Customer Success Collaboration:

• Partner with the UA team and PL to identify user pain points and develop solutions to address them.
• Advocate for users within the organization, ensuring their needs and feedback are considered in product development and marketing strategies.

Job Requirements

• Bachelor’s degree in Business, Information Technology, Data Analytics, Social Sciences, Psychology, Communications, or a related field.
• At least three years of relevant experience in user adoption, change management, customer success, user research, employee experience, or a comparable role, preferably in a digital or technology-driven environment.
• Proven experience in planning and executing user adoption initiatives and in monitoring their effectiveness across the adoption lifecycle.
• Strong practical experience in designing, conducting, and evaluating surveys, including questionnaire design, sampling, response management, and interpretation of results.
• Sound analytical skills and the ability to integrate quantitative and qualitative data, recognize patterns, assess adoption barriers, and derive evidence-based recommendations.
• Experience in defining adoption KPIs and measurement frameworks and in creating clear dashboards, reports, and management-ready decision documents.
• Proficiency with survey, reporting, and analytics tools; experience with platforms such as Microsoft Forms, Power BI, Excel, or comparable solutions is an advantage.
• Strong project management capabilities, attention to detail, and the ability to manage activities independently from planning through implementation and evaluation.
• Excellent communication and stakeholder management skills, with the ability to present complex findings in a concise, audience-appropriate, and action-oriented manner.
• Curiosity about user behavior, a structured and proactive working style, and a strong commitment to continuous improvement and measurable impact.
• Fluent written and spoken English; German language skills are a strong advantage.

What We Offer

• Competitive Salary (with yearly bonus of 15%)
• Opportunity for Future Growth and Advancement
• Meal allowance of 129 CZK / day
• Transport allowance of 100 CZK / day
• Flexi Pass 20 000 CZK / year
• Vacation allowance 10 000 CZK / year
• Christmas allowance 10 000 CZK / year
• 5 weeks of holiday and for every 3 years of employment plus 1 extra day of holiday
• 3 days of sick leave per year
• Pension insurance contribution up to 4 166 CZK / month
• Home office option

and much more!

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As an international company, we welcome the diversity of people. We consciously promote equal opportunities and a diverse, inclusive culture in our teams - this is what makes us successful.

We look forward to receiving your application!

Reference code: 31902

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