Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.

To strengthen and develop our HUB Excellence in Pilsen and our Global Quality department, we are looking for:

Customer Complaint Management Specialist

Job Responsibilities
•    Global administration, processing, and monitoring of the problem-solving process in SAP to ensure efficiency in handling customer complaints
•    Moderation of problem and root cause analyses, immediate and corrective actions, as well as preventive measures
•    Ensuring high customer satisfaction by implementing corrective actions and preventing repeat errors
•    Creation and support in the preparation of customer reports (e.g., 8D reports)
•    Conducting Material Review Boards and quality discussions for error prevention
•    Support in risk analyses (FMEA) and participation in quality initiatives
•    Participation in internal and external audits as well as regular meetings for process optimization
•    Collection and analysis of data to identify trends and issues
•    Preparation of reports and development of strategies for efficiency improvement
•    Support in training of employees in handling customer complaints and using relevant tools

Job Requirements
•    Bachelor's degree or vocational training (chemical/technical field or comparable), preferably with several years of professional experience
•    Experience in quality management and proactive and solution-oriented work with customer orientation
•    Very good knowledge of written and spoken Czech and English 
•    Very good IT skills (MS Office; SAP as an advantage)
•    Basic knowledge in statistics, FMEA, 8D, and project management
•    Proactive and solution-oriented work approach, organizational and communication skills, resilience, and customer orientation
•    Strong analytical skills, teamwork and flexibility

We Offer
•    Competitive Salary (with yearly bonus of 15%)
•    Opportunity for Future Growth and Advancement
•    Meal allowance of 123 CZK / day
•    Transport allowance of 100 CZK / day
•    Flexi Pass 20 000 CZK / year
•    Vacation allowance 10 000 CZK / year
•    Christmas allowance 10 000 CZK / year
•    5 weeks of holiday and for every 3 years of employment plus 1 extra day of holiday 
•    3 days of sick leave per year
•    Pension insurance contribution up to 4 166 CZK / month
•    Home office option

and much more!

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As an international company, we welcome the diversity of people. We consciously promote equal opportunities and a diverse, inclusive culture in our teams - this is what makes us successful.

We look forward to receiving your application!

Reference code: 29051

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