Customer Service Representative

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Date: Oct 15, 2021

Location: North Canton, OH, US

Company: Wacker Chemie AG


Our world needs ideas! As one of the world’s most research-intensive chemical companies, we have been developing leading solutions for numerous sectors – from construction to photovoltaics and cosmetics to rubber – for over 100 years. We have a global presence with production sites on three continents and 14,600 employees from 70 nations.


WACKER SILICONES is one of the world’s biggest silicone manufacturers with silicone-based system solutions and over 3,000 different products. At our North Canton site, we are currently looking for a ​Customer Service Representative​ to join our growing team.


Job Responsibilities

This position is responsible to support the presales, sales and after sales activities as below:

  • Pre Sales: Customer master data maintenance,  price maintenance , handling order sampling (Regional difference) and contacting potential customers.
  • Sales: Order acceptance and entry, order change management, order delivery tracking and exception management.
  • After Sales: Complaint handling; Organize returns; Credit-/debit note and rebate handling; Dunning / invoice collection handling (Regional difference).


  • Minimum of an Associate’s Degree required, Bachelor degree in a related field, such as sales, marketing, or business is preferred.
  • Minimum 2 years of position related experience
  • Successful applicants will be highly organized and possess excellent interpersonal, communication and customer service skills.


WACKER, as an innovative chemical company, makes a vital contribution toward improving the quality of life around the world by developing intelligent solutions for sustainable growth. Our culture focuses on building and retaining diverse and inclusive teams. WACKER offers a great work environment, professional development, challenging careers, competitive benefit offerings and beyond through giving back to our communities.


Be part of our WACKER family, across all nations!


We are looking forward to your online application at www.wacker.com.
Reference Code: 6826 



The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. A minimum requirement for this US-based position is the ability to work legally in the United States on a permanent unrestricted basis.  Visa sponsorship is not available for this position, including for any type of US permanent residency (e.g., for a Green card).


WACKER is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Nearest Major Market: Canton
Nearest Secondary Market: Akron