Job Description
Job Title:  Customer Service Representative
Job Location (Short):  Istanbul, TUR, 34750
Posting Start Date:  8/14/26

 

 

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.

 

Customer Service Representative (CSR)

 

About the Role

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our Sales Team. In this role, you will play a key part in delivering outstanding customer satisfaction by managing customer orders, maintaining strong customer relationships, and supporting business growth through excellent service and communication.

You will work closely with Sales Managers and collaborate with departments such as Supply Chain, Logistics, Export, Credit, Technical Service, and Marketing to ensure seamless customer support and operational excellence.

 

Key Responsibilities

  • Maintain customer master data and pricing information
  • Manage customer orders, including order entry, modifications, delivery tracking, and exception handling
  • Process sample orders for distributors and customers
  • Handle customer complaints, returns, and complex service issues
  • Manage invoice collection activities, credit and debit notes, and rebate processing
  • Support customers through digital and e-business platforms, including EDI, e-Invoicing, and online ordering systems
  • Promote and support e-business adoption among customers
  • Build and maintain strong customer relationships through proactive communication
  • Collaborate with internal stakeholders to resolve customer-related issues efficiently
  • Understand business priorities and identify opportunities to improve customer satisfaction and sales performance
  • Identify and analyze customer buying opportunities
  • Participate in customer visits together with Sales Managers when required

 

Additional Responsibilities (Depending on Regional Requirements)

  • Export documentation and regulatory compliance
  • Monitoring customer delivery agreements
  • Credit limit monitoring and receivables management
  • Consignment stock planning and inventory management
  • Product certification support
  • Distributor support and customer transfers
  • Participation in process improvement and implementation projects
  • Customer communication related to new business processes and systems

 

Special Assignments (Depending on Experience and Business Needs)

  • SAP / E-Business Key User
  • CRM Champion
  • Key Account Management Support
  • Export Control Representative
  • IMS Coordinator
  • Salesforce Service Agent

 

What We Are Looking For

Qualifications & Experience

  • University degree or equivalent qualification
  • Vocational or commercial training is preferred
  • Minimum 2 years of experience in customer service, order management, or a similar role
  • Good verbal and written communication skills in English or German

 

Skills & Knowledge

  • Strong customer service mindset with excellent communication skills
  • Good commercial awareness and understanding of business processes
  • Knowledge of SAP and CRM systems (Salesforce experience is an advantage)
  • Understanding of logistics and supply chain processes
  • Basic technical or chemical industry knowledge is beneficial
  • Strong organizational and time management skills
  • Ability to work accurately, independently, and under pressure
  • Strong problem-solving and conflict-resolution abilities
  • Team player with the ability to collaborate across functions and cultures

 

What We Offer

  • An international and collaborative working environment
  • Opportunities for professional development and career growth
  • Exposure to global customers and cross-functional teams
  • Challenging and rewarding work in a customer-focused organization
  • Competitive compensation and benefits package

 

 

If you are passionate about customer service, enjoy working in a dynamic environment, and are driven to deliver an exceptional customer experience, we would love to hear from you. Apply now!

 

 

 

Sustainability is one of WACKER’s corporate goals – also as an employer. We want you to remain productive, healthy and successful long term. That is why we offer, for example, comprehensive health management and a variety of advanced training programs and courses for individual development opportunities, alongside a good work-life balance. Naturally, we also have a fair compensation system and above-average social benefits. After all, social responsibility has a long tradition at WACKER.

 

Be part of a family. Across all nations.

We are looking forward to your online application at www.wacker.com/careers.
Reference Code: 31391