Job Responsibilities    
-Accurate customer master data input and maintenance in system (SAP)
-Timely order entry and order revision
-Timely order confirmation to customers
-Timely informing customers order status and delivery schedule (order tracking)
-Leading internal standard order processing
-Complete order filing in compliance with company's requirement
-Acting as the contact window for customers
-Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
-Monitoring payment status, credit limit control, following up overdue payment and timely involving Sales Managers for serious overdue case.
-Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions (return / credit note/ replacement/etc) as per business team's decision for quality complaints
-E-business implementation
-Following up company's policy regarding order processing
Qualifications Required    
-At least fluent in two languages (mother tongue/Mandarin and English)
-Basic commercial knowledge
-Basic knowledge of logistical processes
-Basic chemical technical knowledge is a plus (not compulsory)
-Related working experience in sales co-ordination.
-Proficient in Microsoft Word, Excel, PowerPoint, etc
-Order processing system (SAP) experience is a plus (not compulsory)
-Good organizational, communication skills
-Accuracy, demonstrate a high sense of responsibility