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IT Manager - Client Services

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Date: Oct 15, 2021

Location: Adrian, MI, US

Company: Wacker Chemie AG

 

Our world needs ideas! As one of the world’s most research-intensive chemical companies, we have been developing leading solutions for numerous sectors – from construction to photovoltaics and cosmetics to rubber – for over 100 years. We have a global presence with production sites on three continents and 14,600 employees from 70 nations.

 

At our site in Adrian, we are currently looking for a(n) ​IT Manager - Client Services​ to join our growing team.

 

Job Responsibilities

WACKER is looking for IT Service Delivery Manager who has experience in successful delivery of IT Service Management portfolio of products and services including desktop applications, computers, lab support, mobile devices, printers, system security, user adoption and user account management. Also experienced in managing service partners, IT Projects, procurement, and budget related activities. We are looking for self-motivated professional with ITIL certification, high technical skills, effective communication, and presentation skills.

  • Manages IT Service Delivery of all Wacker sites (11) within the US region, Wacker warehouse (14) locations. Ensures the successful delivery of IT Service Management portfolio of products and services including desktop applications, computers, lab support, mobile devices, printers, system security and user account management.
  • Manages IT projects, stakeholder engagement, asset lifecycles, budget and cost management, procurement, and vendor coordination      
  • Manages IT Service delivery team including system admins and contractors.  Directs daily operations of support activities by analyzing work, establishing priorities, developing standards, managing escalation, setting deadlines, and following up on execution. Develops technical and professional growth tracks for the team members and assists with the deployment of these enhancements.
  • Monitors and coordinates with our Managed Workplace Service Partner (HCL) in service delivery against service level agreements and maintains performance records and identify actions required to maintain or improve levels of service.        
  • Manages end user enablement initiatives (newsletters, workshops, etc.) to improve user adoption in the areas of IT tools, applications, Microsoft 365 products, collaboration, and communication platforms.   

Qualifications

  • Bachelor's / Master's Degree in Information Technology related
  • Minimum 8 years of experience in IT service delivery coordination
  • Experience in managing and providing technical solutions in all aspects of IT services delivery
  • Strong collaboration experience in global manufacturing and matrix organization
  • Strong team management and leadership skills fostering a cooperative work environment.
  • Experience in asset life cycle management, Project management and stakeholder engagement
  • Skilled in procurement of IT products and services along with vendor engagement
  • ITIL certification is required
  • Experience in conducting workshops and end user training
  • Effective communication and presentation skills; verbal and written. Ability to present at the executive management level

 

 

WACKER, as an innovative chemical company, makes a vital contribution toward improving the quality of life around the world by developing intelligent solutions for sustainable growth. Our culture focuses on building and retaining diverse and inclusive teams. WACKER offers a great work environment, professional development, challenging careers, competitive benefit offerings and beyond through giving back to our communities.

 

Be part of our WACKER family, across all nations!

 

We are looking forward to your online application at www.wacker.com.
Reference Code: 7006 

 

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. A minimum requirement for this US-based position is the ability to work legally in the United States on a permanent unrestricted basis.  Visa sponsorship is not available for this position, including for any type of US permanent residency (e.g., for a Green card).

 

WACKER is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected classes.


Nearest Major Market: Adrian
Nearest Secondary Market: Ann Arbor